Support -Back bone of the software
· CampusCare being a customizable package, your specific requirements are taken care of by the company. The software is extremely flexible which makes the application very scalable.
Continuous up gradations in the software done by our highly committed R&D team makes our software feature rich ,dynamic and future tuned as we come up with value additions in the software even before our clients / competitors can even think of it. This makes "CampusCare" stand out in the highly competitive School ERP marketplace.
SUPPORT SERVICES PROVIDED BY ENTAB INCLUDES
· Both on-site and off site support are provided as per need and requirements.
· Tele support, email and "teamviewer" comprises of the main off-site support techniques.
· Worldly recognised remote sever administrator "teamviewer", support enables 'campuscare' to be accessed at any of our clients end through the teamviewer sever which can be logged in by our support team. A chat server is also provided to smoothen communication between the user and the Entab system administrator across any part of the world.
· In order to make the system operational, site visits may be necessary during the initial phase of the implementation period.
· Minor changes in the reports and other aspects shall be taken care of by our development centre and sent across through email.
· Complete training and user manuals are provided to all our customers for easing the implementation process.
AFTER WARRANTY SUPPORT- ANNUAL SERVICE LEVEL AGREEMENT
- Like any other technical system maintenance service is required for the installed software, but the maintenance method and technology is different from other technical system. The development of the software is being done and the purpose full customisation of the package is carried out in the Entab lab. Functionality of the software varies from institution to institution. Even minor modifications need proper documentation and records to ensure support in the future.
- Basically the maintenance takes place at the developer end and needs the maintenance of its
a) technical design,
b) drawings,
c) coding(source code),
d) all modification / updations pertaining to individual educational institutions in hard/ soft copies
e) Soft copies need regular and multiple back up since hard wares are likely to fail at any moment.
f) Technical team who knows the functionality of your institutions software and well versed with its coding.
g) Record of the users and their capability is also need to be maintained, while contacting the user those need to be kept in mind.
- Hence we get into a service level contract after the waranty period (one year) in order to ensure smooth support for the installed software for the years to come. Today we enjoy the credibility of being supported the initial clients who joined with us in the begining of the millennium.